COVID-19 Update

by admin, June 30, 2020

Dear Guests,

We are looking forward to welcoming you to The Marlborough, many of you as returning guests.  The health and wellness of all our guests and employees are our top priority and we work hard to minimise the spread of Covid 19.

We understand that you may still have some apprehension about your visit so, for the sake of clarity and your peace of mind, we have put together the following document to inform you of the measures we have put in place ready for your stay.

Over the past year we have assessed our hotel operations and making certain changes in the interest of keeping us all as safe as possible.

The Hotel Team

  • All team members are asked to do a health check prior to coming to work.
  • All team members will be washing their hands regularly throughout the day.
  • The team will follow a policy of no physical contact and maintain social distancing, wherever possible…. please do not think we’re being impolite!
  • You may see some staff wearing enhanced protective equipment where necessary.  Whilst this is not mandatory requirement in the hotel, it is their choice and we respect their decision to continue to wear a mask.
  • All of our hotel teams have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. We will continue to evaluate our training as best practices evolve.
  • Any staff member who shows symptoms will be told stay at home and will be required to self-isolate as per government guidelines.

 We hope the above details will give you some reassurance that our Covid-19 precautions are as thorough as possible and we look forward to seeing you very soon.

Do feel free to call me at any time.

With very best wishes

Sally McEwen